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Team Lead – Digital Assets Services

  • Job Ref: 7834
  • Dublin
  • IT

Team Lead – Custody Operations
 

Are you looking for a new opportunity to continue your career with an industry leading digital asset management company?

You will be responsible for for supervision of day-to-day operational activities including associate development, managing risk, and partnering with the broader management team to support the customer service model and help enhance and develop broader capabilities of the function. You will work closely with the broader operations, and leadership teams to ensure understanding of customer service and operational needs as well as drive overall satisfaction and loyalty. With your knowledge and commitment, you will become a collaborative and resourceful leader within the team, sharing best practices and driving successful results.

Responsibilities:

    • Enable team to drive outstanding client service results
    • Prioritize and handle critical issues/exceptions
    • Participate in project work
    • Drive high satisfaction, quality, and efficiency for both the customer and business partners
    • Deliver superior results quickly and efficiently, utilizing effective time management skills
    • Drive innovation through curiosity and comprehensive understanding of business processes and challenges

             You:

    • Prior experience in taking the lead on key projects or initiatives
    • Strong leadership skills
    • Relationship building skills across team, business units, and global peers
    • Strong process management & decision-making skills
    • Experience managing risk
    • Customer-centric approach to all work
    • Experience with upskilling and training new associates

If you are looking for an opportunity to continue your career with an industry leading digital asset management company, apply below or reach out to Ciaran Vickers on 086 467 1728!