Junior Level 1 Tech Support

Junior Level 1 Tech Support

Are you looking to be part of a global team, operating within the fintech space, which will lead you to a world full of future career opportunities, international travel, and growth?

Our client, a globally recognized fintech company and provider of IT infrastructure to global capital markets are looking for junior technical support candidates to work with and provide support to Managing Directors and C level clients across global investment banks, hedge funds, proprietary trading firms, brokers, dealers, private equity houses and exchanges.

Responsibilities:

• Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests
• Issue customers with details of call assignment and likely resolution timescales
• Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues
• Monitor and update all incidents and requests, including calls assigned to external suppliers
• Review incidents and requests with customers and work together to continuously improve service delivery provision
• Deal directly with requests and complaints, escalating when necessary
• TCP/IP troubleshooting
• Blackberry enterprise server blackberry handhelds
• Microsoft exchange server 2007/2010/2013
• RSA secure ID or other VPN technologies
• Active directory 2008
• All windows 2010/2013/2016 applications (word/excel/PowerPoint/outlook)
• Windows 7/Windows 10
• LAN/WAN troubleshooting
• Building and maintaining desktop/laptops (HP/Dell)
• Network security

You:

• Third level qualification, apprenticeship, or relevant working experience within a technical/IT/coding/engineering/cloud/automation role
• Personable with a basic IT skill base, with a desire to gain exposure and experience

If you are interested in joining a global team operating in the fintech space, apply below or reach out to Ciaran Vickers on 086 467 1728!