Trade Centre Manager

Trade Centre Manager (Building, Plumbing & Electrical)

Principle Objective
Reporting to the Directors & General Manager, the Trade Centre Manager is responsible for all of the daily functions within the Building, Plumbing & Electrical department. The successful appointee will be instrumental in developing a business plan and overseeing the daily implementation of the business plan in order to achieve department revenue, sales and service goals.

Knowledge & Experience

• Previous Sales and/or Management experience within the construction industry
• A strong understanding of the construction industry and knowledge of building materials
• Proven experience of dealing with building contractors and specifiers
• Project management experience an advantage 
• Full competence with standard software packages, including MS Word, Excel
• Third level degree in a commercial discipline is desirable but not essential

• Ensuring that the sales team provide a friendly open and enthusiastic customer service both in person and on the phone
• Have an understanding of basic accounting and computers.
• Work closely with the Directors & Senior Management Team to assist in driving the development of the Building, Plumbing & Electrical Trade Counter. Also ensure that standards are met for service excellence
• Maintain thorough knowledge of competitor products and use initiative to identify sales opportunities and offer advice and solutions to customers, thus maximising profitable sales and margin
• Improve the performance of the Department across a number of key performance measures
• Undertake customer service duties as required to ensure the effective and efficient management of the department
• Build effective working relationships with customers, in order to understand their requirements thus ensuring that the correct products are supplied
• Achieve Sales & margin targets
• Responsible for the re-order of selected product lines and ensuring that stock levels of selected product lines within the relevant departments i.e., Building, Plumbing & Electrical are maintained at appropriate levels
• Generate a culture of continued improvement through performance coaching and leading by example in terms of commitment, enthusiasm and drive
• Maintaining a clean, well-organised and properly merchandised store at all times
• Ensuring that all policies, procedures and controls are followed at all times
• Trade Counter administration (Building, Plumbing & Electrical) 
• Perform any other duties as may be deemed necessary or as may be required by the company