Systems Analyst

  • Job Ref: 8198
  • Dublin
  • IT

Systems Analyst
Dublin City Centre (Hybrid)
Salary Basic 60-65K

Bonus 0-10% with 5% on target.
Full Health Coverf or employee, spouse and children
22 days annual leave + 2 company days + 2 Life Events leave days per annum
Pension contribution up to 12%



  • Work as a member of project teams with business analysts and the business experts to document technical requirements for new applications
  • Become a technical expert on all company applications to assist in technology enhancement and business requirements development
  • Assist in selection of AI, robotics, and other digital technologies for company through research and creating comparison documentation
  • Develop and configure solutions across a range of applications used including Genesys, Google Chat Bots, Agent assist tools, and machine learning applications
  • Develop and enhance our dynamic customer documents on an ongoing basis ensuring good methods of change control and communication
  • Assist with strategic change and development team in determining the IT resources required to deliver Key strategic projects within Irish life Health.
  • Assist business analysts in writing requirements that are robust and can be translated to technical requirements
  • Ensure a common understanding and agreement of business problems or opportunities, project objectives, solutions, and benefits.
  • Translate requirements into functional and non-functional specifications


Necessary Qualifications / Skills:

  • IT Degree or equivalent, or relevant business or technical experience
  • Previous experience working with a wide range of technologies including machine learning or AI technologies is an advantage
  • Good understanding of web application administration, web technologies, CMS systems and digital platforms
  • Expert in detailed analysis techniques with the ability to translate into comprehensive documentation which can be understood by business users
  • Experience engaging directly with the business on new innovative technology solutions
  • Experience working with project management processes and agile methodology