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Level 2 IT Engineer

  • Job Ref: 8265
  • Dublin
  • IT

IT Helpdesk Engineer - Level 2
Dublin based, own transport required

Role Accountabilities and Core Responsibilities
Role Accountabilities Responsibilities 
Activity Management:
  • Provide excellent customer service.
• Hands on troubleshooting experience resolving a wide range of technical issues relating to Office PC’s and server operating systems, Office 365 email, Printers, Network Software, Backup devices, internet connections etc.)
• Experience in Exchange 2016 and O365 setup and administration.
• Experience in Active Directory administration.
• Experience in Citrix Administration.
• Experience in Server Level troubleshooting.
• Backup Solutions - good knowledge of backup solutions, with experience in VEEAM preferred software.
• Experience working and troubleshooting videoconferencing system.
• Experience and working knowledge of networking concepts and technologies in a support environment
• Escalate non-standard problems and work with 3rd party support partners to problem resolution where appropriate.
• Alert management to reoccurring problems and patterns of problems
• Undertake special projects as directed
• Willing to travel across different sites as and when required.
Qualifications and Skills: • Third level Technical qualification preferred, or alternative
• Microsoft MCP or CompTIA A+ Networking qualification
• Min of 5 years IT support experience in a similar role
• Excellent technical aptitude and troubleshooting skills
• A strong customer-focused communicator with excellent interpersonal skills
• Full driving licence & car required