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Customer Contact- Financial Services (Contract)

  • Job Ref: 8283
  • Dublin
  • Customer Support

Do you have experience managing clients in a financial setting and looking for a new opportunity? Our client is looking for candidates with previous call centre experience. This is a chance to be part of a progressing team within an industry leading financial organization.

Responsibilities:

  • Conduct inbound and outbound telephone activity on customer portfolios in arrears
  • Negotiate repayment plans with customers, gathering information to validate repayment offers.
  • Accurately update and amending account records on the company’s collection system.
  • Meet objectives relating to quality call handling.
  • Comply fully with the industries regulatory procedures directly relating to our client.

You:
 

  • This is a daily rate contract position.
  • You will be in the mortgage / arrears team, responsible for dealing with customers over the phone.
  • The ideal candidate should possess excellent communication skills and analytical ability.
  • QFA qualification is also desirable but not mandatory.


If you are looking for an opportunity to continue your career with an industry leading company, apply below or reach out to me now!