UK Government Supports Operational Manager

UK Government Supports Operational Manager

Our client are looking for you to manage the daily operations of the application of the UK government energy supports to the non household customer base in Northern Ireland. It will require the management of a purpose built system and the associated process and job procedures. The system calculates the UK government discount value per eligible site and applies support to the energy bulls of Northern Irish non household customers.

Responsibilities:

• Validation of customer contract data stored in the system
• Ongoing maintenance of customer contract data in the system
• Uploading and maintaining UK government support discount values in system
• Validation of ETII customer data approved by BEIS to ensure customers eligibility for application of discounts, and management of notifications to customers & BEIS where mismatches occur
• Conduct regular sample checks to ensure discount calculations are valid and correct
• Conduct regular sample checks to ensure calculated discounts are correctly applied to customer bills
• Definition of operating procedures of the above, and and roll-out training and responsibilities to Customer Relationship Managers and Sales Support Team members

• Advanced excel skills and a strong understanding of how macros operate
• Strong communication and stakeholder management skills