Job: Operations Manager
Salary: Depends on Experience
Our client in Dublin is looking for an Operations Manager to join their team. You will play a critical role in ensuring the smooth functioning of their operations and maintaining the highest standards of efficiency, quality, and customer service.
This is an exciting opportunity for a talented individual to make a significant impact on their organization.
- Develop and implement effective production planning strategies to optimize output and meet customer demands.
- Manage the human resources department, including disciplinary actions, holiday management, recruitment, and overtime.
- Oversee building and infrastructure maintenance, ensuring a safe and functional working environment.
- Provide exceptional customer support, ensuring customer satisfaction and resolving any issues promptly.
- Support CSR (Corporate Social Responsibility) initiatives as required.
- Provide production support, decontamination support, and maintenance support as needed.
- Assist in sales support activities, collaborating with the sales team to meet targets and drive business growth.
- Manage fleet maintenance to ensure reliable transportation for operations.
- Take responsibility for managing the ISO9001 Quality Management System and ensure compliance with standards.
- Ensure effective order fulfilment and customer service through efficient logistics management.
- Maintain sanitation efficiency and quality standards to meet regulatory requirements.
- Develop and expand off-site maintenance business opportunities.
- Exhibit strong man management skills to lead and motivate the operational team.
- Provide staff training and ensure adherence to health and safety protocols.
- Control operational costs, including labour and logistical overheads.
- Implement effective purchasing practices to optimize procurement processes.
- Execute production schedules to meet deadlines and customer expectations.
- Manage subcontractors effectively, ensuring adherence to quality and performance standards.
- Maintain effective stock control and manage optimum stock levels to support operations.
- Ensure accuracy and maintenance of product databases, systems, and procedures.
- Oversee warehouse and vehicle security and maintenance activities.
- Monitor Research and Development projects, ensuring timely completion within budget constraints.
- Liaise with the customer service and sales team to align operational activities with business objectives.
- Purchase materials and services required for production and infrastructure maintenance.
- Initiate disciplinary action and take further actions as necessary.
- Allocate and reorganize company resources to meet production and customer needs.
- Strong management skills with the ability to lead and inspire a team.
- Proven experience as an Operations / Plant Manager
- Proficiency in using software applications including Microsoft Office, Jobscan, WRXFLO, Salesforce, TAS, and office systems for tracking and phone communication.
- Technical understanding of all company products and services.
- Possession of a valid driving license.
- Ability to operate a forklift.
- Excellent interpersonal skills and a pleasant telephone manner.
- Strong time management and organizational skills.
- Exceptional problem-solving abilities and initiative.
- Genuine customer focus and dedication to delivering outstanding service.
- Ability to thrive and make sound decisions under pressure.
- Understanding of the requirements of ISO9001:2015 quality management standards.
Please get in touch now if this sounds like a role that interests you and we can discuss further!