Client Services Executive

Job Title: Client Services Executive
Location: Dublin (Hybrid)
Salary: Depending on experience

Our client is seeking a Client Services Executive to join their team. You will be responsible for managing the day-to-day activities of clients, ensuring their satisfaction and keeping them informed of the progress of their work. Additionally, this role will involve providing personal assistant support to the CEO.
Reporting directly to the senior management team, you will play a crucial role in maintaining strong client relationships and supporting the overall success of the company, whilst being exposed to all areas of the company.

Responsibilities:

• Serve as the main point of contact for assigned clients, building and maintaining strong relationships
• Ensure that client expectations are met or exceeded
• Manage and prioritize client requests, ensuring timely and accurate delivery of services
• Keep clients informed of the progress of their work, providing regular updates and reports
• Collaborate with internal teams to ensure seamless execution of client projects
• Proactively identify and address any issues or concerns raised by clients
• Conduct regular client meetings and presentations to review progress and discuss future plans
• Assist the CEO with various administrative tasks
• Handle confidential and sensitive information with utmost discretion
• Support the senior management team in strategic planning and decision-making processes

Skills and Expertise:

• Proven experience in client services or account management
• Excellent communication and interpersonal skills
• Proficient in using CRM software and other relevant tools
• Proficient in Microsoft Office Suite
• German Language (Desired but not essential)
   

Education and Qualifications:

Bachelor's degree in Business Administration, Marketing, or a related field