We are looking for a Senior Product Manager for a 12 month contract to join our client in Dublin who are a leading payments technology company. 

Key responsibilities: 

• Identify and establish scope and parameters of servicing business requirements on a project-by-project basis.
• Partner with business owners to define the business and functional requirements via workshops, questionnaires, workflows, use cases.
• Translate conceptual customer support business requirements into functional requirements in a clear manner that is comprehensible to impacted teams.
• Lead the assessment of product/service/acquisition integration readiness in conjunction with Global Customer Care policies & standards.
• Facilitating stakeholders understanding of support processes, journey mapping and collaborating with the teams to deliver the best customer experience.
• Support cross-functional engagements to implement customer service, engagement, and retention process improvements
• Drive a strong customer-centric focus across the enterprise by ensuring that Voice of the Customer is accounted for in key business decisions, product development, and service improvement efforts.

About you: 

• Bachelors degree or equivalent work experience 
• Prior Business Analyst and Project Management experience (preferred)
• Experience with Customer Care tools, processes & methodology (preferred)
• Ability to navigate complex working structures and collaborate with cross functional teams.
• Ability to deliver on commitments, execute with excellence, and demonstrate a sense of urgency when needed
• Good business writing skills and experience assisting in the preparation of content and reports for presentation to senior leaders

if you feel like you could be a fit for this role please reach out to me today at [email protected]