Application Support Engineer

Application Support Engineer  

We are currently recruiting an Application Support Engineer. Reporting to the End User Computing (EUC) Team Lead you will be working closely with other members of the EUC team in various elements of application support. This will involve engaging with other members of IT and business stakeholders to ensure all elements of the End User Experience are maintained to the current high standards. You will also work with the IT Operations team on projects. Ideally you will possess a keen interest in technology and digital transformation. This will be a diverse role and a great opportunity to upskill in the multiple technologies used.  

About the role In this role you will be responsible for ? SCCM deployments and maintenance, New application research and testing, Active Directory maintenance, Group Policy management and creation, Small project delivery, management of scope and business expectations, Management of and ability to prioritise any 3rd Level escalations from the IT Service Desk, Understand the cloud platform and implement new projects and technologies, Assist in the management and troubleshooting of Azure instance, Maintain high levels of security awareness for all of the End User applications, Maintain the End User desktop experience (Windows Updates, AV components, Application) Work with Information Security to handle requests effectively and to a high standard  

Qualifications / Skills  Hold a relevant IT qualification or plan to obtain one in the coming months, Experience in small IT Project Management and a track record of delivering within deadlines, SCCM Knowledge (Deployments and Troubleshooting) Azure / Intune Knowledge, Cloud concepts and models understanding, Active Directory & Group Policy Management, Excellent attention to detail and analytical skills, Ability to work independently or as part of a team, Ability to communicate effectively with all levels within the firm, Ability to work under pressure to meet tight deadlines, Ability to troubleshoot and problem solve issues effectively. 

 Desirable Experience Involvement in planning for upgrades and migrations, Project management, Engagement with business stakeholders to resolve issues, SCCM management, Active Directory management, Group policy management.