Technical Analyst – 12 month contract

  • Job Ref: 9826
  • Dublin
  • IT - Data (Engineers, Science etc)

Join the Team as a Senior Technical Analyst - Intelligent Automation (Contact Center AI) - 12 Month Contract Role 

Are you a motivated and self-driven professional seeking an exciting opportunity? We're looking for a Senior Technical Analyst to join our clients Customer Solutions Chapter, working within the Agile framework. As a key member of the Contact Center AI squad in the Intelligent Automation product area, you'll collaborate with cross-functional partners to deliver effective product leadership, emphasizing communication, risk mitigation, quality assurance, and relationship building.

Your Expertise:

  • Experience with cloud service provider ML ecosystems (e.g., AWS SageMaker & Azure ML)
  • Familiarity with MLOps platforms (MLFlow, ModelOp, Seldon, or equivalent)
  • Exposure to feature stores promoting data and feature sharing among ML models
  • Proficiency in public cloud environments like Azure and AWS
  • Knowledge of Python’s ML ecosystem (numpy, pandas, sklearn, TensorFlow, huggingface, etc.)
  • NLP algorithm experience (BERT, ALBERT) and deep learning algorithms (AutoEncoders)
  • Agile mentality and experience with Agile backlog management tools (e.g., Jira)
  • Proficient in MS Word, Excel, and PowerPoint
  • Bachelor’s degree preferred

Skills You Bring:

  • Strong leadership, empathy, conflict resolution, and negotiation skills
  • Exceptional listening, communication, and facilitation skills
  • Effective time management and organizational abilities
  • Outstanding critical thinking, analytical, and problem-solving skills
  • Clear articulation of product vision and features
  • Active participation in technical discussions and setting MVP criteria
  • Customer-centric mindset with a commitment to delivering high business value features
  • Ability to innovate, take thoughtful risks, and enhance work efficiency

What You'll Deliver:

  • Implement AI, ML & NLP techniques in collaboration with data scientists
  • Utilize feature stores to facilitate data and feature sharing among different ML models
  • Assist in elaborating Epics, Themes, and Features into user stories
  • Prioritize backlog in coordination with the Squad Leader
  • Understand Workplace Investing business and organizational structures
  • Define product features in collaboration with key partners
  • Actively manage partner expectations and ensure strong communication throughout releases
  • Lead organizational readiness activities and address obstacles and opportunities
  • Synthesize feedback to influence squad goals and visions
  • Communicate product issues to the Squad Leader in a clear and timely manner
  • Collaborate across multiple squads and tribes for backlog alignment and coordinated initiatives

If you're passionate about driving innovation and succeeding in a dynamic environment, join our client on this exciting journey. Apply now and be a part of a team, where your skills and ideas make a real impact!