Technical Analyst – 12 month contract
- Job Ref: 9826
- Dublin
- IT - Data (Engineers, Science etc)
Join the Team as a Senior Technical Analyst - Intelligent Automation (Contact Center AI) - 12 Month Contract Role
Are you a motivated and self-driven professional seeking an exciting opportunity? We're looking for a Senior Technical Analyst to join our clients Customer Solutions Chapter, working within the Agile framework. As a key member of the Contact Center AI squad in the Intelligent Automation product area, you'll collaborate with cross-functional partners to deliver effective product leadership, emphasizing communication, risk mitigation, quality assurance, and relationship building.
Your Expertise:
- Experience with cloud service provider ML ecosystems (e.g., AWS SageMaker & Azure ML)
- Familiarity with MLOps platforms (MLFlow, ModelOp, Seldon, or equivalent)
- Exposure to feature stores promoting data and feature sharing among ML models
- Proficiency in public cloud environments like Azure and AWS
- Knowledge of Python’s ML ecosystem (numpy, pandas, sklearn, TensorFlow, huggingface, etc.)
- NLP algorithm experience (BERT, ALBERT) and deep learning algorithms (AutoEncoders)
- Agile mentality and experience with Agile backlog management tools (e.g., Jira)
- Proficient in MS Word, Excel, and PowerPoint
- Bachelor’s degree preferred
Skills You Bring:
- Strong leadership, empathy, conflict resolution, and negotiation skills
- Exceptional listening, communication, and facilitation skills
- Effective time management and organizational abilities
- Outstanding critical thinking, analytical, and problem-solving skills
- Clear articulation of product vision and features
- Active participation in technical discussions and setting MVP criteria
- Customer-centric mindset with a commitment to delivering high business value features
- Ability to innovate, take thoughtful risks, and enhance work efficiency
What You'll Deliver:
- Implement AI, ML & NLP techniques in collaboration with data scientists
- Utilize feature stores to facilitate data and feature sharing among different ML models
- Assist in elaborating Epics, Themes, and Features into user stories
- Prioritize backlog in coordination with the Squad Leader
- Understand Workplace Investing business and organizational structures
- Define product features in collaboration with key partners
- Actively manage partner expectations and ensure strong communication throughout releases
- Lead organizational readiness activities and address obstacles and opportunities
- Synthesize feedback to influence squad goals and visions
- Communicate product issues to the Squad Leader in a clear and timely manner
- Collaborate across multiple squads and tribes for backlog alignment and coordinated initiatives
If you're passionate about driving innovation and succeeding in a dynamic environment, join our client on this exciting journey. Apply now and be a part of a team, where your skills and ideas make a real impact!