Technical Analyst – 12 month contract

Join the Team as a Senior Technical Analyst - Intelligent Automation (Contact Center AI) - 12 Month Contract Role 

Are you a motivated and self-driven professional seeking an exciting opportunity? We're looking for a Senior Technical Analyst to join our clients Customer Solutions Chapter, working within the Agile framework. As a key member of the Contact Center AI squad in the Intelligent Automation product area, you'll collaborate with cross-functional partners to deliver effective product leadership, emphasizing communication, risk mitigation, quality assurance, and relationship building.

Your Expertise:

• Experience with cloud service provider ML ecosystems (e.g., AWS SageMaker & Azure ML)
• Familiarity with MLOps platforms (MLFlow, ModelOp, Seldon, or equivalent)
• Exposure to feature stores promoting data and feature sharing among ML models
• Proficiency in public cloud environments like Azure and AWS
• Knowledge of Python’s ML ecosystem (numpy, pandas, sklearn, TensorFlow, huggingface, etc.)
• NLP algorithm experience (BERT, ALBERT) and deep learning algorithms (AutoEncoders)
• Agile mentality and experience with Agile backlog management tools (e.g., Jira)
• Proficient in MS Word, Excel, and PowerPoint
• Bachelor’s degree preferred

Skills You Bring:

• Strong leadership, empathy, conflict resolution, and negotiation skills
• Exceptional listening, communication, and facilitation skills
• Effective time management and organizational abilities
• Outstanding critical thinking, analytical, and problem-solving skills
• Clear articulation of product vision and features
• Active participation in technical discussions and setting MVP criteria
• Customer-centric mindset with a commitment to delivering high business value features
• Ability to innovate, take thoughtful risks, and enhance work efficiency

What You'll Deliver:

• Implement AI, ML & NLP techniques in collaboration with data scientists
• Utilize feature stores to facilitate data and feature sharing among different ML models
• Assist in elaborating Epics, Themes, and Features into user stories
• Prioritize backlog in coordination with the Squad Leader
• Understand Workplace Investing business and organizational structures
• Define product features in collaboration with key partners
• Actively manage partner expectations and ensure strong communication throughout releases
• Lead organizational readiness activities and address obstacles and opportunities
• Synthesize feedback to influence squad goals and visions
• Communicate product issues to the Squad Leader in a clear and timely manner
• Collaborate across multiple squads and tribes for backlog alignment and coordinated initiatives

If you're passionate about driving innovation and succeeding in a dynamic environment, join our client on this exciting journey. Apply now and be a part of a team, where your skills and ideas make a real impact!