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Enterprise Business Development Executive – Contact Centre Experience

  • Job Ref: 10042
  • Dublin
  • Sales and Relationships

Enterprise Business Development Executive - Contact Centre Market, UK

Join one of Ireland's fastest-growing technology companies, as they expand their reach into the UK market. Our client is a leading full IT Services and Communications company and is seeking a seasoned business development professional who has 4+ years in contact centre sales. This IT Services and Communications company have a strong presence across Ireland and a growing presence in the UK. You will be joining a company employs over 200 people and serves 3,000 plus clients. With ambitious expansion plans for the UK and broader European markets this is a prime time to join the business and make this role your own. Enjoy huge earning potential, remote work and an opportunity to drive the growth of the Contact Centre market space in the UK. If you have deep knowledge of the UK Contact Centre market and are comfortable presenting to C-Suite level, keep reading, this role is for you! 

 

Key Responsibilities:

  • Drive the identification and conversion of opportunities within the Customer Experience solutions portfolio.
  • Achieve and surpass sales quotas by converting sales leads through effective customer relationship management.
  • Develop and maintain future business growth by winning business within the Customer Experience space.
  • Deliver compelling product presentations or demonstrations as required.
  • Align our solutions with clients' strategic needs to maximize value.
  • Build and maintain a rich opportunity pipeline to accurately forecast future quarters, meeting or exceeding sales targets.
  • Collaborate with technology partners and channel partners to drive opportunities, revenue generation, and maintain successful partnerships.
  • Ensure a strong and trusting relationship with clients, providing expert advice for best-in-class solutions.

Capabilities & Skills Required:

  • Proven analytical, detailed, and results-focused approach with a history of increasing sales and customer engagement.
  • Exceptional communication and interpersonal skills, capable of engaging with all departments effectively.
  • Comfortable presenting to board rooms and liaising with C-Suite and director level partners. 
  • Demonstrated planning and organisation skills, with proficiency in sales and finance software, CRM systems, and database management.
  • Strong negotiation, planning, and forecasting skills, with a proven ability to inspire and lead.
  • A track record of meeting and exceeding sales targets, with extensive experience in field sales within the Contact Centre market space.

Experience:

  • A minimum of 7 years’ sales experience, ideally selling into the commercial sector with knowledge across Voice, Unified Communications, Connectivity, and Contact Centres.
  • Experience dealing with senior internal and external stakeholders is essential.
 

This role offers the chance to be part of a growing company with a strong commitment to providing innovative solutions and a customer-focused approach.  Please submit your CV, and if you wish, a cover letter outlining your suitability for the role in relation to the Contact Centre market space. Apply via the link below or email me at [email protected]