Vendor Performance Management Specialist
- Job Ref: 8828
- Greater London
- Customer Support
Job Title: Vendor Performance Management Specialist
Location: London (Hybrid Work Model)
Salary: £50,000 - 55,000 per annum (Depending on Experience)
Our client is looking for a Vendor Performance Management Specialist to join their team in London. The role offers an exciting opportunity to join a growing and dynamic insurance company.
Responsibilities:
- Ensuring that Vendor management oversight is happening in line with Group Vendor Management policy and strategy.
- Day to day relationship management of Vendors and Outsourced Service Providers
- Dealing with all queries, ensuring agreed actions are carried out and escalating issues as they arise;
- Facilitating Client Service Meetings between Monument and the vendor
- Reviewing Management Information received from Vendors each month and sharing insights with stakeholders
- Ensuring processes and risk controls are in place to minimise incidents and breaches within our vendors;
- Working closely with vendor on-boarding
- Proactively identifying and managing risk and contributing to risk reporting
- Supporting the development and roll-out of continuous improvement and regulatory change projects.
You:
- 5+ years’ experience within insurance or other financial services industries.
- A strong understanding of service contracts, managing contract obligations and monitoring performance SLAs;
- Strong working knowledge of a variety of insurance products.
- Experience working within an outsourced operations environment;
- Knowledge of the European insurance market (desirable)
Please get in touch now or apply directly if this sounds like something that interests you!