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Accounts Receivable Associate

  • Job Ref: 10328
  • Limerick
  • Accounting and Finance

Accounts Receivable Associate - Contract

Contract: 6 months 
Salary: This role pays a daily rate 
Location: Remote in Ireland

Prior billing experience is not required but is strongly preferred. We are looking for someone who has a strong appetite for learning and making an impact from day one! 

Responsibilities: 

  • Following multi-step processes to resolve billing and collections issues, taking ownership of the process from start to finish to ensure accurate execution of customer account activities (credits, debits, refunds, cancellations, etc.)
  • Working closely with the technical support and sales teams to quickly and efficiently resolve customer billing and collections needs while meeting SLA and customer satisfaction goals
  • Regular collaboration with other O2C team members, as well as the Accounting and R&D teams to resolve issues
  • Balancing customer requests with a desire to do the right thing for both the customer and company
  • Clearly and thoroughly communicating with customers via email and chat to diagnose, explain, and correct complex billing issues
  • Understanding key company metrics and seeking out long-term solutions to trending requests that improve the customer experience and company processes
  • Weekly administrative tasks to ensure account accuracy and appropriate actioning for overdue customers.
About You:
  • Effective and articulate verbal and written communication skills, English must be excellent.
  • Ability to multi-task and thrive in our fast-paced work environment
  • Constant learner
  • Ambitious and forward-thinking
  • Self-activating
  • Problem solver
  • Experience working well in a team environment
  • Proficient with technology