Being a recruitment company, E-Frontiers is aware of the importance of supporting talent in their career paths and providing highly skilled human resources for companies in various industries. Our focus in everything we do is built around the following five core values.
Our commitment to these values is what sets us apart and drives us to excel in all aspects of our business.
Showing respect
Respect is the foundation of a healthy relationship. When engaging with clients in relation to their requirements or listening to our candidates’ wishes, the respect we show to both sides, and valuing everyone’s opinions and needs is critical. It enables us to give the right support to all sides throughout the recruitment process. It also creates a welcoming and inclusive environment within our workplace.
Winning together
Our “winning together” value drives us to focus on the quality of our services to benefit all parties. Everyone is working towards a common goal, and success is achieved through shared effort and mutual support. Our candidates are interviewed and selected by our recruitment experts to ensure that they are best suited to the requirements of employers. This helps in-house HR teams and hiring managers save time in searching and screening the right candidates. The team at E-Frontiers are not just “head-hunters”, we are a partner to both job-hunters and companies.
Resilience
The resilience value helps us to constantly develop in the recruitment market. E-Frontiers are willing to change, adapt, and build agile teams and processes. It allows us to respond quickly to challenging situations at any stage of the recruitment process.
Responsiveness
Along with our practical knowledge in the technology and business fields, we understand that quality responsiveness is an integral part of the recruitment process. A quality and accurate response is as important as a speedy one. With our up-to-date tools and our personal touch via our experienced recruiters, we are proactive and confident to offer positive and on-time responses to our clients and candidate requests.
Positive Energy
E-Frontiers was established and is operated by genuine and passionate people, with domain expertise in all resource requirements we are working on. We have built up a team of employees with a “can-do” attitude. It is at the core of our approach to problem-solving and delivering exceptional service. This value radiates energy to everyone in the recruitment process. We approach challenges and opportunities with enthusiasm, seeking innovative ways to meets our clients’ needs. This honest, positive energy spreads and contributes to the success of our partners, clients, and candidates.
Don’t hesitate to reach out to us if you are looking for a job or talent to hire.
At e-Frontiers, without really realising it, we have been allowing remote working (working from home) for a number of our staff for a long time.
Some have been almost 100% remote working since day 1!
However, in recent weeks out of necessity, we have gone to a fully remote operating model. I guess ideally this is not the way a company would want to introduce a new, radical change to the way we work but these days decisions are being made for us and you have to sink or swim.
There seems to be a certain pressure for everyone to proclaim that working from home is the best thing ever; that everyone is more productive and that it will be the new normal even after the current crisis has passed.
I feel both employers and employees should hold fire on making any big decisions on the best way forward in the long term. This situation has been forced on everyone and we have had to adapt. Being adaptable is a winner for sure, but that doesn’t mean that working from home is the best long-term solution for everyone. We need to treat it a bit like a crazy experiment.
When the dust has settled, and people have had a chance to pause and reflect, rational decisions around working from home should be made. Maybe it’s a no-brainer for some employers and employees, while others feel that it doesn’t suit them. Take the time and try to make the right decision, not the easy decision for everyone’s sake.
So far, the change has gone pretty well at e-Frontiers. I am proud of how the team have responded and adapted in this difficult, stressful time. Thank you guys for keeping positive and keep pushing on. Being recruiters, we are used to dealing with a lot of uncertainty, and negativity on a daily basis so it feels like things have just been ratchetted up a notch or 2.
I will leave you with a Post our colleague Roxana Sandu published a few months back. Roxana knows a thing or 2 about setbacks and having to adapt. She has worked remotely for e-Frontiers in Bucharest for a number of years so her thoughts and wisdom come from experience:
These days, working from home is not news anymore, let’s just say that most companies will offer the choice to work remotely at least a few days a month. For employees, working from home has become a valid criterion in choosing a certain role over another. People love when the employer shows flexibility because this comes with trust and respect.
The benefits of working from home are well known: we save a lot of time that we would spend in traffic, we could focus easier on the task without being interrupted by anyone, we get time for little tasks like collecting the kids from school, having lunch together, helping with homework, doing some housework and the list could go on and on. This flexibility gives you freedom and sets your mind for work – maybe this is the greatest benefit, once you put away all these things that occupy your mind during the day (little tasks you think about while at work because it has to be done) your brain activity is focused on your work – and this is the key to the increased productivity.
At the same time though, for people working from home, there are lots of challenges. As we all know, people need social interaction in order to feel appreciated. Well, imagine you are always working on your own – it is fun in the beginning, but after a while, you get lonely. You miss the chit-chats over coffee in the morning, you miss the discussions about the latest episode of the most recent series, no beers and fun after work. Your colleagues become some avatars on some messaging platform. It might sound a bit dramatic, but this is very true. In order to avoid this, it would be great to organise visits to the office once in a while, especially when there are important meetings or events in your company. Even having video meetings and calls would do it. This will give you the comfort of being part of your group of colleagues. I tell you, I work in Romania for e-Frontiers a company based in Dublin and every time I get to go to the office (twice a year), I am very happy and it fills me with positive energy and the sense of belonging gets very strong. This year I will be there for the Christmas party (yay!).
The second challenge is that working from home, you can be easily distracted from your work by factors like getting a parcel, electrician visit and so on. That’s why it is so helpful to have a kind of structure in place. It is advisable to have some rituals that help you be more efficient. Some people have a To-Do list ready every morning and then tick off the tasks through the day, others have early calls and make a plan while there are others who go with the flow and get things done. It depends a lot on what sector you work in but at the end of the day, either very rigorous or loose, it all depends on how you feel it works for you and for your team and company.
Another challenge is when it comes to meetings and calling candidates because it is so easy to forget some things especially when you are focused on another task. It would be a good idea to have some sort of reminder in place. To be very honest, to have this sort of meeting, calls, deadline in the calendar is a lifesaver. I met some people who had reminders to finish work ????and others told me that, after a number of years, there is no difference between professional and personal life (if you remember something at 21:00 o’clock or you have a brilliant idea at 22:00, you just go in your “home office and you have it done”).
My conclusion is that working from home is not for everyone. If you can adapt and if you are very organised, it might be great for you. Otherwise, I am not sure. One sure thing is that working from home will soon be a benefit in every company. And then, companies have to bring something new in order to raise the employee’s efficacity. I understand in Japan they introduced, for the first time, the 4 days working week and the productivity increased a lot. I wonder, is this the way to go forward?
January 2020
For me, coming to work in Ireland is one of the greatest decisions in my life. I not only made a big step forward in my career but also am having a really nice experience with Irish culture and lovely landscapes in Ireland.
What motivated me to come to work in Ireland?
Besides many opportunities for a French girl to work in Ireland, I also take this chance to improve my English by working and living in an international environment. So far, I am proud of understanding many different English accents of speakers from around the world.
As William Butler Yeats, a famous Irish poet introduced his country: “There are no strangers here; only friends you haven’t yet met”. “Exactement!”. I’m so eager to discover the beautiful landscapes and great culture in this Emerald Isle and be around friendly and supportive locals, especially my colleagues.
What are the differences in living and working style between France and Ireland?
As compared with recruitment vacancies in France, there are more opportunities and well-paid jobs for a recruiter to move further in their career. I prefer the requirements and challenges for recruiters working in Ireland. Besides certificates and experience, we focus more on soft skills to become an active team player and a trustful friend for my candidates to support their career development and deliver the best quality services from e-Frontiers.
In my spare time, I love to learn more about the Irish culture with lovely songs, vibrant dance and great beer. However, the downside of living in Dublin is the challenge of getting accommodation and the general expensive living costs.
What are the differences in living and working style between France and Ireland?
As compared with recruitment vacancies in France, there are more opportunities and well-paid jobs for a recruiter to move further in their career. I prefer the requirements and challenges for recruiters working in Ireland. Besides certificates and experience, we focus more on soft skills to become an active team player and a trustful friend for my candidates to support their career development and deliver the best quality services from e-Frontiers.
In my spare time, I love to learn more about the Irish culture with lovely songs, vibrant dance and great beer. However, the downside of living in Dublin is the challenge of getting accommodation and the general expensive living costs.
How could I overcome the obstacle of living and working in Ireland?
The language and different lifestyle could be considered as tough obstacles. However, all were solved quickly as I learned to be more patient and open-minded to accept and integrate myself into a new life which is definitely a big change from my previous life in France. My efforts are paid off. I have really settled into the Irish lifestyle now (though I will always be French!) while enjoying working at e-Frontiers.
In the business battle among B2B technology companies today, Customer Success Manager is one of the major keys to hook and maintain a relationship with clients. How much do you know about this interesting position?
What exactly is Customer Success Manager?
This is a very new and recent title that has only existed the past 7-8 years and many people might not know exactly what a Customer Success Manager (CSM) does or what skills are required to do this job.
Many SAAS companies have created a separate function in their business dedicated specifically on managing the client/customer relationship and ensuring that the clients and vendors goals using their software has a beneficial outcome. This client/customer relationship is managed by the CSM.
What does Customer Success Manager do?
A CSM’s main goal is to create strong and long-lasting relationships with their clients/customers and to make them as successful as possible. The CSM will be the primary contact person for the onboarding of the client/customer, provide the training of platform end user onsite or via online video platforms, identifying opportunities and act as a client advocate and collaborate closely with other teams such as Sales and Technical support.
Which skills are expected in a Customer Success Manager?
The main skills that I believe a CSM needs is excellent communication skills and relationship building skills, empathy and a positive attitude and desire to help clients/customers reach their goals. These soft skills are key factors when trying to reach a successful outcome and a long-lasting, proactive relationship between the parties involved. Other skillsets and experience that are also very useful to have in order to succeed as a CSM, are strong analytical skills, experience, and knowledge in the SAAS or the software industry, Account Management experience, etc.
Customer Success is a title that continues to develop mainly in the SAAS and software industry, and I believe will quickly grow into other industries as well. Although the technical and analytical skills are crucial to have in this role, I do believe that your mindset, positive attitude and drive to help to find the right solution is everything when being a successful Customer Success Manager.
I am happy to listen to your career story and discuss further Customer Success opportunities. Please forward your CV to jehona.jashari@e-frontiers.ie.
Being back in New York means a lot for me, not just from a professional standpoint, but also from a personal standpoint as well. Spending a year living in Ireland is an experience that will impact me for the rest of my days. I believe everyone has a turning point or event that impacts him or her to narrow down their path in life and helps push their journey to a faster start. My decision to buy a one-way ticket to Ireland after graduating from college influenced who I am today had helped lead to my career in recruitment.
I was on the hunt for a job and ended up working in an area that interested me – HR. I had in fact applied for a different job and ended up working for the agency that I went through, which turned out to be a great opportunity for me. It was a chance I took and an unconventional way of getting into something I enjoyed doing- working with people. I enjoyed the hustle, the ups and downs, and the feeling of making a placement after a long process and knowing that there were people who valued my efforts, candidates and clients. I knew it was a career path that I wanted to drive on.
My decision to move back to New York and continue my career in recruitment came at a perfect time as I struck gold covered in orange: e-Frontiers. Before setting upon my solo euro trip I met with Brendan Carroll (CEO of e-Frontiers) about what he was envisioning for a New York based operation.
Right away I knew that I wanted to be part of this unique opportunity. In my mind, I’d be working part of an international startup with a strong and promising blueprint. The potential is strong as I’ve joined a great team and we share the same goals. It means a lot to me to work for e-Frontiers because like the company itself, I’ve got a good story to tell. Anyone can join a well-established firm and continue to coast- but it takes a special kind of person to build something from nothing and that’s what separates my colleague and I from the rest of the pack.
Like e-Frontiers, I pride myself on being personable, honest, and being able to build value for all parties involved- because after all, I did start out as a candidate on the other side of the fence. Living abroad taught me how to step outside of my comfort zone and taught me skills that would help build the foundation of a new office such as empathy, ability to build relationships, ability to adapt, eagerness to learn and develop, and developing communication skills. The challenge this far is what keeps us hungry and motivated as we continue to see the light at the end of the tunnel. It’s not easy but it’s forcing us to learn and grow bigger and faster.
I set out on this journey to continue to create opportunities, take chances, and build connections. We are at the start of our journey here in New York and will continue to build our success just as all e-Frontiers operations have succeeded in doing. Working for e-Frontiers – an Irish company in New York gives me the best of both worlds and I hope to continue to put our name on the map.
May 2019
Malachy Fallon
Here are 5 reasons for you to say that you love your job.
1. Work-life balance
Do you love what you are doing? Do you rest enough before going back to work? The contentment of working productively and having a healthy lifestyle will drive you to more success. If you feel negatively stressed about your work-life balance, tell yourself that it’s time to change and find a job you love.
2. Opportunities
Besides the promotion opportunities, you should consider your personal growth. It is important to have a self-development plan for yourself in the next five years. You may need some advice to upgrade yourself by learning new knowledge and improving your soft skills. The more opportunities that come to you, the more you love your job.
3. Challenge
Why should you love your job which could bring you challenges? Challenging work is considered as a motivation for you to strive and not rest on your laurels. Don’t be afraid of challenges and failure. Be innovative. If it doesn’t work out, experience it and try it again. Remember that failure is the seed of growth and success.
4. Reward
Does your company or your supervisor recognise your efforts? Rewards and encouragement could be tangible or invisible but they are necessary to drive employees to show their best at work. If this is the reason why you don’t love your job, talk to your boss before you make a job change decision.
5. Great place to work
The last reason to make you love your job is your workplace because it is where you will spend 8-9 hours every day. You can recognise whether it is a great place to work by asking some basic questions. Do you feel safe and comfortable with your working environment? Do you get a proper salary and compensation? Does your company appreciate your performance and create chances for your personal growth? Are you working in a supportive team?
If it’s time for you to look for a new job, the e-Frontiers team will be delighted to help you find a job you love and support you throughout the application process.
In 2006, my husband received a job offer in Ireland. Although we knew a relocation decision was never easy, we still decided to go for it and got this amazing experience of living in Ireland. Don’t miss out on these opportunities because of lack of information, e-Frontiers and I are here to help along the way.
The Fear of the Unknown
Moving to Ireland is a new unknown experience that brings you out of your comfort zone. You do all the research just to make sure you’re making the best decision and yet only by living in Ireland you actually get all the answers. That’s why I prefer to work with recruiters who will support us to relocate and adapt to the new life that you can overcome the fear.
Accommodation
One of the biggest problems of living in Ireland is expensive accommodation. Renting an apartment or a house can be from 1,200 euro upwards (www.daft.ie is a very reliable housing website). We came across trustworthy landlords and we were very happy with the houses we stayed in. Agreements are transparent and adhered to by both the landlord and the person renting.
Cost of Living in Ireland
The cost of living in Ireland is seen as quite high compared to other European countries but compares reasonably with that of Romania. Everything from clothes, shoes, perfumes and 80% of food prices are lower in Ireland.
One of the challenges, when living in Ireland, was that we had a habit of converting prices from euro to our own currency, at first everything seemed outrageously expensive but we soon realised after the conversions were done that we could actually purchase more and our money was going further.
Children’s medical care
When moving to Ireland with our 2-year-old son, education and access to the medical system were a priority at that time. The Irish medical system works differently. You should register with a local GP (General Practitioner) who will be your first point of call with regard to health care. GP visits can vary and are usually around €60 euro per visit. Children under 6 years old have free access to the medical system.
Children’s Education
We chose to send our child to an “Educate Together” school. Everything was so natural about the school and we were made to feel very welcome. Our child was very happy there and learnt so much, his English is so good and he acquired a very cool accent!
Irish people
What we loved most about living in Ireland was the people. Irish are friendly and willing to help everybody with smiles. We lived in the suburbs and soon got to know lots of people and Irish habits. It was common to greet people as you pass by on the street, with a simple “Hello” or “Lovely Day” and usually a reference to the weather was made!
We also learnt about the “craic”, the pub culture and about socialising. A pub is a place where you go with your family to have a nice meal, where you bring your Mum on Mother’s Day and also a lively place where you meet your friends in the evening. I like to call it a home away from home.
The Weather
Weather is always included in conversation in Ireland. This country does not have the greatest weather in Europe but the air is so fresh and clear! Highest temperatures during summer will reach 24 degrees and it often rains a lot. However, winter never gets too cold because of Ireland’s position along the gulf stream with lowest temperatures of 3 degrees at its coldest. Resulting in the beautiful green grass and plants grow in Ireland all year around.
Travel within Europe
With one of the largest aviation industries and it’s quite close to other European countries which is easy to travel within Europe. I remember how crazy the idea of travelling to the Canary Islands in January sounded to me back then and how natural it then became. Living in Ireland made me understand that you can have many breaks during the year making it easy to spend a weekend or taking longer holidays around European countries. Having this on our doorstep allowed us to travel more and made me realise that the more you travel the more you discover yourself and learn new things.
There are direct flights from Romania to the Dublin airport 4 times a week and prices are reasonable if you book in advance.
We made a “grand” decision of moving and living in Ireland. We knew that we could adapt anywhere and we were not afraid of any new adventures. We hope to pass this confidence to other people who are not sure they could make it.
April 2019
The difference between a Customer Success Manager and a Customer Support representative can often cause confusion as it can seem to be the same role as the main core to the role is to satisfy clients and customers with solutions and services. However, missions and requirements for these two roles are different but they are crucial to a business and should work well together to achieve success for their clients and company as well.
What do they do?
The role of a Customer Success Manager has a more proactive approach, providing continuous support to clients in order for them to achieve their business goals, whereas a Customer Support Representative, primarily supports inbound calls related to an issue or a problem.
As a Customer Success Manager, the aim is to create strong and long-lasting relationships with their clients and make them as successful as possible. The focus of a CSM is also to make sure they reach out to the client with any issues they are detecting, before the client reaches out to them with the problem, this way, they build trust and a strong relationship. KPI’s of a Customer Success Manager are mainly based on the positive influence on their clients’ purchases, retention rates or upsell rates.
Meanwhile, Customer Support Representative is often reached out by clients or customers firstly as he or she will be in charge of providing resolutions for products or services. Their main mission is to drive satisfaction and aim to maintain the relationships with their clients or customers. The speed and quality of support interactions are the metrics for a Customer Support Representative.
What are employers looking for?
Employers’ expectations for those roles are similar with excellent communication skills, good vision and positive attitude to satisfy their key clients or customers. They both must understand well about their company, products and services.
Recruiters often look for a Customer Success Manager with great experience, deep knowledge in their realm, relationship building skills and empathy. These skills are believed to be the key factor to reach a successful outcome and a long-lasting, proactive relationship between the parties involved.
The crucial skills of a good Customer Support Representative are patience, problem-solving and emotional intelligence skills to deal with issues or problems from clients or customers. Those personalities can help him or her overcome the challenges or obstacles which he or she is going to face every day. Positive motivation and trust are the bonus points for him or her to earn loyalty and maintain their relationships with their clients.
The choice of moving from permanent to contract working is becoming a popular option and has its benefits.
We have seen an increase of people moving from permanent to contracted working. This type of working can suit a range of careers including Business Analysts, Project Managers, Technical Support, Software Development and Database Analysts. Contracting offers more felixibility and can be a more lucrative option to permanent.
Here are three reasons why making the change to contracting can be a good option:
Flexibility
This can suit those that want to take some time out between contracts. Some for travelling or those with families taking time off during summer months, making this a good option for full-time working parents.
Lucrative
With different contracting options available you can decide whether having your own company or working under an umbrella company gives you more control over pay and benefits.
Using the Irish Euro tax calculator* will give you an approximation of your monthly take home pay.
* The calculator forms information from a third-party and should be used as a guide only. e-Frontiers are not responsible for the accuracy of the information within.
Exposure to variety of industry sectors
Working in a variety of industry sectors provides the contractor with building on their expertise and exposure to a wide choice of projects and technologies.
Contracting Options
Our guide provides information on options available for working as a contractor, whether you prefer to work as your own limited company or to work under an umbrella company.
Also included is information on our trusted financial partners who will guide you and take care of all your contracting needs.
Download our brochure to find out more.
Contact one of our recruitment consultants for all contracting jobs.
Trish Lynch specialises in Project Managers, Business Analysts, Test Analysts, Test leads, Test managers, Java and Technical Architects.
Anca Antonica Database Development, Test Automation, .Net and Front-end.
John Ryan specialises in System Support, Security Consultants, Virtualisation Specialists, Infrastructure Consultants, Cloud Automation Specialists
Alexandra Pop Contractor and Customer Success Manager
